84 Mary St, Surry Hills NSW 2010
+61 2 9211 4111
Legal
Privacy Policy
This Privacy Policy explains how Renewshine (“we”, “our”, “us”) collects, uses, discloses and protects personal information when you visit our website, contact our studio or order one of our routine packs. We are based at 84 Mary St, Surry Hills NSW 2010, Australia.
1. Information we collect
We collect only the information we genuinely need to operate the studio. This typically includes:
- The name and email address you provide through our contact form.
- The contents of any message you choose to send us.
- Basic technical details such as your browser type, device type and approximate region, gathered through standard server logs.
- Cookie preferences saved locally in your browser.
2. How we use your information
We use the information you provide to reply to your message, to send you a private link to a routine pack you have requested, and to keep a small, organised record of past conversations so that we can give you better answers if you write to us again. Technical and cookie information helps us understand how the site is used and where to make small improvements.
3. Legal grounds for processing
Our legal grounds for processing your personal information include your consent (given when you tick the consent box on the contact form), the performance of a contract when you order one of our routine packs, our legitimate interest in running a small studio, and compliance with applicable Australian privacy law including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
4. Sharing your information
We do not sell your personal information. We share it only with the small number of trusted service providers we use to host this website, deliver email and process payments. These providers are bound by confidentiality and only see what they need to perform their service.
5. International transfers
Some of our service providers store data on servers outside Australia. Where this happens, we take reasonable steps to ensure that an equivalent standard of protection applies, and that providers comply with applicable data protection rules.
6. How long we keep your information
We keep your information only as long as we need it for the purpose for which it was collected, or as long as we are required to keep it by law. Contact form messages are usually kept for up to twenty-four months and then deleted, unless an active conversation is still in progress.
7. Your rights
You can ask us at any time to confirm what personal information we hold about you, to correct anything that is wrong, to delete information that we no longer need, or to withdraw the consent you previously gave. To exercise any of these rights, please use the details on our Contact page.
8. Security
We use reasonable technical and organisational measures to keep your information safe. The website is served over HTTPS, our internal accounts are protected by multi-factor authentication, and access to personal information is limited to the small group of people who need it.
9. Children
Our routines and our website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. When we do, we will change the “last updated” date at the top of this page. We encourage you to revisit this policy occasionally so you know how your information is handled.
11. Contact
If you have any questions about this Privacy Policy or about how your information is handled, please reach us through our Contact page or call the studio on +61 2 9211 4111.